摘要
The Prague-based role serves customers across Europe in addition to the Novartis International Assignees and Executives (ECN, ECN-1 & -2), support for Learning Programs. The roles will oversee the implementation of the PLC organization in their customer constituencies, ensuring operational excellence, driving innovation, and achieving outcomes aligned with the company's strategic priorities.
About the Role
Key Responsibilities:
• Develop and execute strategies to implement the PLC organization for customers across highly diverse markets/ service areas in Europe.
• Define and operationalize scalable, high-quality service delivery models tailored to the needs of respective geographies.
• Drive operational rigor and service delivery excellence for customer constituencies, ensuring alignment with organizational goals.
• Lead PLC service delivery for high-priority geographies or service areas, including manufacturing hubs, large commercial markets, GxP sensitive areas in Europe.
• Build and nurture relationships within and across the PS&S function, the broader P&O ecosystem, and across senior leadership in the Europe region and globally.
• Serve as a trusted advisor to the PS&S LT and teams for services pertaining to respective remits and contribute to global strategic decision-making.
• Lead transformative initiatives to enhance service delivery efficiency and innovation in response to customer needs and market trends.
• Drive the adoption of cutting-edge HR practices, leveraging technology and data insights to improve outcomes.
• Oversee service delivery performance metrics, including SLAs, turnaround times (TATs), customer satisfaction (CSAT), and team engagement.
• Manage budget for remit (including people & bought in service costs), ensuring financial discipline and resource optimization, Ensuring rigor for processes involving material financial and GxP impact. Stay informed about market trends, regulatory changes, and emerging HR practices.
Key Requirements:
• Bachelor’s or Master’s degree in Business Administration, Human Resources, or a related field.
• Excellent English spoken and written.
• Fluency in an additional regional language is an added advantage.
• Approximately 15 years of experience in HR Operations, with experience in vendor operations and engagement within a global organization.
• Experience with an outsourcing service provider is advantageous, providing insight into both sides of the vendor relationship.
• Proven success in a senior role, with a focus on driving operational excellence, strategic outcomes, and budget management.
You’ll receive (Applicable for Prague)
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 17,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Company car or Car Allowance; MultiSport Card, Employee Share Purchase Plan. Find out more about Novartis Business Services: https://www.novartis.cz/
Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
