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      Customer Solution & Operation Manager

      REQ-10057581
      7月 09, 2025
      Colombia

      摘要

      • Gerentes de marcas locales O especialistas globales / regionales / locales en sub-función dentro de una sub-función de marketing específica.

      •Definir la estrategia de productos de acuerdo con la gestión local y el departamento de marketing global, e implementar planes/proyectos tácticos de apoyo.

      About the Role

      Key Responsibilities

      • Map and engage Radioligand Therapy (RLT) Centers in collaboration with Medical and Commercial teams
      • Identify and support technical and administrative processes for RLT implementation
      • Expand Lutetium license and capacity across qualified RLT Centers
      • Train institutional medical staff and decision-makers on RLT procedures
      • Prioritize and prepare accounts for Pluvicto launch based on readiness and patient potential
      • Develop and deliver educational materials on RLT and technical requirements
      • Oversee logistics: order management, patient scheduling, and medicine delivery coordination
      • Monitor sales orders and support license development with local NCQ and CGS
      • Act as the primary RLT contact post-launch to ensure seamless patient treatment
      • Lead cross-functional teams to manage the full patient journey and ensure treatment success

      Essential Requirements

      • Proven experience in the pharmaceutical industry or related healthcare sectors
      • Strong knowledge of the Colombian healthcare ecosystem and regulatory environment
      • Familiarity with Nuclear Medicine and its local market dynamics
      • Demonstrated ability to lead cross-functional teams and influence stakeholders
      • Excellent problem-solving skills and ability to operate under pressure
      • Strong business mindset with strategic and analytical thinking
      • High resilience, adaptability, and results-oriented approach
      • Effective communication skills in Spanish; English proficiency is a plus

      Desirable Requirements

      • Experience working with Radioligand Therapy or similar high-complexity treatment platforms
      • Familiarity with digital tools and innovative healthcare solutions

      Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

      Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

      Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

      International
      Universal Hierarchy Node
      Colombia
      Bogota (Pharmaceuticals / GDD / NTO / CTS)
      Marketing
      Full time
      Regular
      No
      A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
      REQ-10057581

      Customer Solution & Operation Manager

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      2. https://talentnetwork.novartis.com/network
      3. https://www.novartis.com/careers/benefits-rewards
      4. https://novartis.wd3.myworkdayjobs.com/es/Novartis_Careers/job/Bogota-Pharmaceuticals--GDD--NTO--CTS/Customer-Solution---Operation-Manager_REQ-10057581
      5. https://novartis.wd3.myworkdayjobs.com/es/Novartis_Careers/job/Bogota-Pharmaceuticals--GDD--NTO--CTS/Customer-Solution---Operation-Manager_REQ-10057581